Damaged Items During Shipment
-
Notification Period: Report any damages within 3 days of delivery.
-
Proof of Damage: Provide clear photographs of the damaged item and packaging to initiate the exchange process.
-
Exchange Only: We offer exchanges only for damaged items; refunds are not provided.
-
Return Shipping: Customers are responsible for return shipping costs.
-
Item Condition: Returned items must be unused and in their original packaging.
How to Initiate an Exchange
-
Contact our customer service at 03331132259 within 3 days of receiving your order.
-
Submit the required photographs of the damaged item and packaging.
-
Once approved, ship the item back to us at your expense.
-
Upon receipt and inspection, we will dispatch a replacement item